At this time, we do not offer free shipping. Shipping costs are calculated at checkout based on your delivery address, the size and weight of your order, and the shipping method you choose. This ensures you receive the most accurate shipping rate available.

We currently ship within Canada only. Shipping rates and delivery times are calculated at checkout based on your delivery address and the shipping method you select. If you have any questions about shipping to your location, please don't hesitate to contact us before placing your order.

No, we do not ship to P.O. Boxes. We currently ship only to physical addresses within Canada.

We process and ship all orders within 2–5 business days from our warehouse in Niagara Falls, Ontario. Once your order has shipped, delivery time will depend on the shipping method selected at checkout. All orders include tracking, so you can follow your package from our warehouse to your doorstep.

Once your order is successfully placed, you will receive an order confirmation email at the email address you provided during checkout. If you don't see it within a few minutes, please check your spam or junk folder. If you still haven't received it, feel free to contact our customer support, and we'll be happy to confirm your order.

If your order arrives damaged, please contact us within 48 hours of delivery and include your order number, a description of the issue, and clear photos of the damaged item(s) and the packaging. We'll review your claim and work with you to find a suitable resolution as quickly as possible.

If your tracking shows your package as delivered but you haven't received it, we recommend:

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  Checking around your property, mailbox, or any safe delivery locations.
  
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  Asking family members, neighbors, or your building's management office if they accepted the package.
  
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  Contacting the shipping carrier for more information about the delivery.
  

Once a package is marked as delivered by the carrier, we are unable to issue refunds or replacements for lost or stolen packages. If you believe your package was stolen, we recommend contacting your local authorities.

While we process and ship orders within 2–5 business days, delivery times are estimated and may occasionally be affected by weather, holidays, carrier delays, or other circumstances beyond our control. If your package is taking longer than expected, please use the tracking information provided to check its status. If you need further assistance, feel free to contact us, and we'll be happy to help.

Yes, but only if your order has not yet been shipped. If you need to update your shipping address, please contact us as soon as possible with your order number and the correct address. Once an order has been shipped, we are unable to change the delivery address.

Yes. During warm weather, chocolates and other heat-sensitive products may soften or melt during transit. While we package all orders carefully, we cannot guarantee that these items will arrive unmelted. By placing an order containing heat-sensitive products, you acknowledge and accept this risk. Refunds or replacements will not be issued for products that melt during shipping due to weather conditions.