At Candy Falls Wholesale, customer satisfaction is important to us. Due to the nature of the products we sell, all sales are subject to the following policy.

Returns

For food safety reasons, we do not accept returns of food, candy, snacks, beverages, or other edible products once they have been shipped.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the product(s)
• Clear photos of the shipping box and packaging

Claims submitted after 48 hours may not be eligible for replacement or refund.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Candy Falls Wholesale is not responsible for lost or stolen packages.

If your tracking shows "Delivered" but you cannot locate your package, please:

• Check around your property and any safe delivery locations.
• Ask household members or neighbors.
• Contact the shipping carrier directly.
• If necessary, report the incident to your local authorities.

Refunds or replacements will not be issued for packages marked as delivered.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided, please contact us immediately. We can update your address only before your order has shipped.

If an order is returned due to an incorrect address, additional shipping charges will apply to resend the package.

Heat-Sensitive Products

Chocolate and other heat-sensitive products may soften or melt during warm weather.

By placing an order containing these products, you acknowledge and accept this risk. We do not offer refunds or replacements for products affected by heat during transit.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped. Once an order has entered processing or has been shipped, it cannot be cancelled.

Contact Us

If you have any questions about your order, please contact us through our Contact Us page or email us at contact@candyfallswholesale.ca.