Cart
0
At Candy Falls Wholesale, we are committed to processing and shipping your orders as quickly and efficiently as possible.
Processing Time
Orders are typically processed and shipped within 2–5 business days after payment has been received and verified.
Orders are processed Monday through Friday, excluding weekends and statutory holidays.
Shipping Locations
We currently ship within Canada only.
At this time, we do not offer international shipping.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery address
- Package size and weight
- Shipping method selected
We do not offer free shipping at this time.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
You can use this tracking information to monitor your package from our warehouse to your delivery address.
Delivery Times
Delivery times vary depending on your location and the shipping service selected at checkout.
Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.
Shipping Delays
While we make every effort to ship orders on time, delays may occur due to:
- Weather conditions
- Carrier delays
- High shipping volumes
- Holidays
- Other circumstances beyond our control
Candy Falls Wholesale is not responsible for delays caused by shipping carriers.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you need to change your shipping address, please contact us immediately. Address changes can only be made before your order has been shipped.
If an order is returned due to an incorrect or incomplete address, additional shipping charges will apply to resend the package.
P.O. Boxes
We do not ship to P.O. Boxes.
Orders must be shipped to a valid physical address within Canada.
Delivered Packages
Once a package has been marked as delivered by the shipping carrier, Candy Falls Wholesale is not responsible for lost or stolen packages.
If your tracking indicates your package has been delivered but you cannot locate it, we recommend:
- Checking around your property or mailbox
- Asking family members, neighbors, or your building management
- Contacting the shipping carrier for additional delivery information
Heat-Sensitive Products
Some products, including chocolate and other heat-sensitive confectionery, may soften or melt during warm weather.
While we package all orders carefully, we cannot guarantee that these products will arrive unmelted. By placing an order containing heat-sensitive items, you acknowledge and accept this risk.
Contact Us
If you have any questions about shipping or your order, please contact us:
contact@candyfallswholesale.ca