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At Candy Falls Wholesale, we strive to provide high-quality products and excellent customer service. Due to the nature of the products we sell, our return policy is as follows.
Food Products
For food safety and hygiene reasons, we do not accept returns on candy, snacks, beverages, chocolates, or any other edible products once they have been shipped.
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your claim, please provide:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item(s)
- Clear photos of the shipping box and packaging
Once reviewed, we may offer a replacement, store credit, or refund at our discretion.
Orders Marked as Delivered
Once a package has been marked as delivered by the shipping carrier, Candy Falls Wholesale is not responsible for lost or stolen packages.
If your package is marked as delivered but cannot be located, we recommend:
- Checking around your property or mailbox
- Asking family members, neighbors, or your building management
- Contacting the shipping carrier for assistance
Refunds or replacements will not be issued for packages marked as delivered.
Heat-Sensitive Products
Chocolate and other heat-sensitive products may soften or melt during warm weather.
By placing an order containing these products, you acknowledge and accept this risk. We do not offer refunds or replacements for products affected by heat during shipping.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If you notice an error, please contact us immediately. We can update your shipping address only before your order has been shipped.
If an order is returned due to an incorrect address, additional shipping charges will apply to resend the package.
Order Cancellations
Orders may be cancelled only before they have been processed or shipped.
Once an order has entered processing or has been shipped, it cannot be cancelled.
Contact Us
If you have any questions regarding your order or this Return Policy, please contact us through our Contact Us page or email us at: